Effective Date: September 25, 2025

At Carvate.com, customer satisfaction is a priority. This policy explains how refunds and returns work.

Eligibility for Returns

• Products must be returned within 30 days of delivery.

• Items must be unused, in original packaging, and accompanied by proof of purchase.

• Certain products (custom orders, perishable items, clearance stock) are non-returnable.

Return Process

1. Contact us at support@carvate.com with your order details.

2. We’ll provide a return authorization and instructions.

3. Ship the item back using a trackable method.

4. Once received and inspected, we’ll notify you of approval or rejection.

Refunds

• Approved refunds are processed to your original payment method within 7–10 business days.

• Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We replace defective or damaged items at no extra cost. Contact us within 7 days of receiving your order.

Late or Missing Refunds

If you don’t see your refund after 10 days:

• Check your bank statement.

• Contact your card company.

• If still unresolved, email us.

Cancellations

Orders can be cancelled before shipping. Once shipped, standard return rules apply.

Policy Updates

We may revise this refund policy periodically. Updated versions will appear on this page.